Shipping policy

At GRONATA, we are committed to delivering your order quickly and securely.

Order Processing

Orders are processed within 1–3 business days after payment confirmation.
Orders are not shipped on weekends or holidays.
Tracking information will be sent via email once your order has been dispatched.

Shipping Times

United States: 5–12 business days
International: 7–20 business days

Delivery times may vary due to carrier delays, weather conditions, or customs processing.

Shipping Costs

Shipping costs are calculated at checkout based on the customer’s location and selected shipping method.

Lost or Delayed Packages

If your package is delayed or lost, please contact the shipping carrier first. For additional support, contact us at support@gronata.store.

Incorrect Address

Customers are responsible for entering the correct shipping address at checkout. GRONATA is not responsible for packages delivered to incorrectly provided addresses.

Damaged Items

If your item arrives damaged, contact us within 48 hours of delivery with photos of the product and packaging.

Refund & Return Policy

We offer a 30-day return policy.

Eligibility

To qualify for a return:

The item must be unused and in original condition.
The item must be returned in original packaging.
Proof of purchase is required.

Non-Returnable Items

Certain items may not be eligible for return, including:

Personalized products
Clearance items
Gift cards

Refunds

Once your return is received and inspected, we will notify you regarding approval or rejection of your refund. Approved refunds are processed back to the original payment method within 5–10 business days.